1. Provider
My Personal Trainer
Owner: Mag. Alfredo Scarlata
Address: Otto-Weber-Gasse 15, 1220 Vienna, Austria
Email: info@mypersonaltrainer.at
Phone: +43 664 913 76 81
2. Scope
These Terms and Conditions apply to all services provided by My Personal Trainer,
including in particular personal training, coaching, online coaching,
digital training programs, MY Training Blueprints, online courses and
supplementary consulting and information services.
Individual offers may be subject to additional terms, service descriptions
or individually agreed arrangements.
3. Services
The services offered include, in particular, individual training support,
health and fitness guidance, online coaching, as well as digital training
and information services.
A personal training session generally lasts 50 minutes.
Different durations may be agreed individually.
Online training sessions may be conducted via commonly used platforms such
as Zoom, FaceTime or comparable services.
The type and scope of each service are determined by the applicable service
or product description available at the time of booking or purchase.
4. Digital Products and MY Training Blueprints
My Personal Trainer offers digital products such as MY Training Blueprints,
training programs, online courses and comparable digital content.
A MY Training Blueprint is a training plan created on the basis of the
information provided by the customer in the assessment. The specific scope
of the service is set out in the respective product description.
A 12-week Blueprint is designed for a training period of 12 weeks.
The 12-week program duration must be distinguished from the duration
of technical online access.
Online access to a purchased 12-week Blueprint is available for a maximum
of 16 weeks from activation or provision. Online access ends automatically
when this access period expires.
The purchase of a Blueprint therefore does not include unlimited or
permanent online access.
The additional access period beyond the actual 12-week program duration
serves as a time buffer and does not extend the intended training duration
of the program.
Login details, personal access links and digital content are intended solely
for the individual purchaser and may not be shared with third parties,
published or used jointly with other persons.
5. Contract Formation
A contract is concluded by arranging an appointment, making a booking,
placing an order or receiving written confirmation.
In the case of digital products, the contract is concluded upon completion
of the ordering process and successful acceptance of the order.
Booking the free 20-minute phone consultation does not conclude a paid training contract. A telephone number is required for the callback.
6. Prices and Payment Terms
The prices stated at the time of booking or purchase, or the individually
agreed offer, shall apply.
Payment is made in advance or, where agreed, using the payment methods
offered at the time of purchase.
For longer-term agreements, such as monthly packages, payment is generally
made monthly in advance unless otherwise agreed.
Digital products must generally be paid for before they are provided
or activated.
7. Travel Costs
Home visits within Vienna cost an additional€ 75 including VAT per appointment on top of the agreed training price. The process is offer → payment → binding booking. Travel outside Vienna is agreed individually in advance.
8. Cancellations and Missed Appointments
Individual bookings without home visits: cancellation or rescheduling is free with at least 24 hours’ notice. With less than 24 hours’ notice or non-attendance, the full agreed price is charged.
Individual bookings with home visits: cancellation or rescheduling is free with at least 24 hours’ notice. With less than 24 hours’ notice or non-attendance, the full agreed price including agreed travel is charged.
Package customers: cancellation or rescheduling is free with at least 24 hours’ notice. With less than 24 hours’ notice or non-attendance, the session counts as used.
Free consultations and free invitations remain free; please cancel or reschedule in good time. Explicitly confirmed individual cancellation agreements remain unchanged. Already-paid services are not charged twice. This correction does not introduce new monthly billing or change other contract terms.
9. Existing monthly agreements and new plans
Existing customer contracts retain their agreed terms and conditions. Monthly personal training is available by personal agreement and contract: €480 gross per contract month for normally four or €920 gross for normally eight 50-minute sessions, with a three-month minimum term. Monthly payment in advance is agreed personally. The specific offer, applicable terms and complete contract information are provided before binding acceptance. Existing contracts remain unchanged. Full services and monthly plan conditions (German). See the central price page for the offer overview.
10. Termination
Early termination of contracts with an agreed minimum term is only possible
for good cause, unless mandatory statutory provisions provide otherwise.
For digital products purchased through a one-time payment, access ends
automatically when the access period specified for the respective product
expires. No separate termination is required.
11. Right of Withdrawal
Withdrawal from distance and off-premises service contracts
You may withdraw within 14 days of concluding the contract without giving a reason. Send an unambiguous withdrawal statement to My Personal Trainer, Mag. Alfredo Scarlata, Otto-Weber-Gasse 15, 1220 Vienna, Austria, info@mypersonaltrainer.at, +43 664 913 76 81, for example by email or post. Using the model form below is optional. Sending your statement before the deadline is sufficient.
Following a valid withdrawal, payments received will be reimbursed without undue delay and within 14 days of receipt of withdrawal, using the original payment method unless another method has been expressly agreed at no additional cost.
If you request the service to start during the withdrawal period, your express request and the legally required acknowledgement will be obtained separately. If you then withdraw, a proportionate amount for services already provided may be payable where the statutory conditions are met. Starting training or completing one session alone does not remove withdrawal rights for the entire monthly plan. Loss upon full performance requires the statutory conditions. Missing required information may extend the withdrawal period.
The contractual 24-hour appointment-cancellation rule does not replace or restrict statutory withdrawal rights. Separate rules for digital content and other products remain subject to their applicable statutory requirements and are not replaced by this service notice.
Model withdrawal form for services
To: My Personal Trainer, Mag. Alfredo Scarlata, Otto-Weber-Gasse 15, 1220 Vienna, Austria, info@mypersonaltrainer.at.
I/We hereby withdraw from the contract concluded by me/us for the following service: …
Ordered on: …
Consumer name(s) and address: …
Date: …
Consumer signature(s), only for paper submissions: …
Delete as appropriate.
Special statutory provisions regarding the commencement of performance
and the possible loss of the right of withdrawal apply to digital content
and digital services.
Where required by law, before a digital product is provided immediately,
the consumer’s express consent to the early commencement of performance
and the required acknowledgement regarding the consequences for the right
of withdrawal will be obtained.
12. Health, Training and Personal Responsibility
Participation in training and coaching services and the use of training
programs are undertaken at the customer’s own responsibility.
Customers are required to provide truthful information regarding health
restrictions, symptoms or relevant medical instructions as part of the
applicable assessment process or before starting training.
Training programs and MY Training Blueprints do not constitute medical
diagnosis or treatment and do not replace examination or treatment by a
physician, physiotherapist or other qualified healthcare professional.
In the event of acute, increasing or unexplained symptoms, the affected
activity should be discontinued and medical or physiotherapeutic advice
should be sought where appropriate.
13. Liability
My Personal Trainer is liable in accordance with applicable statutory provisions.
Customers are responsible for following the guidance provided in connection
with training, coaching and digital training programs and for adapting
training loads to their individual circumstances.
Liability for damage resulting from incorrect or incomplete information
provided by the customer, improper performance of exercises or use contrary
to expressly provided instructions exists only to the extent required by
mandatory statutory provisions.
14. Copyright and Rights of Use
Training plans, MY Training Blueprints, videos, texts, images, course
materials and other content provided are protected by copyright and/or
are intended exclusively for the personal use of the purchaser.
Sharing, reproducing, publishing, commercially exploiting or making such
content available to third parties is not permitted without the express
written consent of My Personal Trainer.
15. Privacy
Personal data is processed in accordance with applicable legal requirements.
Further information about the processing of personal data is provided
in the separate Privacy Policy on this website.
16. Final Provisions
Austrian law applies, subject to mandatory consumer protection provisions.
The statutory places of jurisdiction apply to consumers. In all other cases,
Vienna shall be the agreed place of jurisdiction to the extent permitted by law.
If individual provisions of these Terms and Conditions are invalid or
unenforceable, the validity of the remaining provisions shall remain unaffected.
Questions about these terms?
If you have any questions regarding bookings, services, digital products
or contracts, please contact us directly.
Send an email
